Privacy Policy

At Vitawella, accessible from vitawella.in, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We collect the following types of information:

A) Personal Information (Provided by You)

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • Order Details

  • Payment Information (UPI / Razorpay / Cash on Delivery)

B) Automatically Collected Information

  • IP Address

  • Browser Type

  • Device Type

  • Cookies & Tracking Data

  • Pages visited on our website

  • Time spent on the site

C) Payment Information

We do NOT store your card details or UPI details.
Payments are securely processed through trusted gateways like Razorpay.


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates

  • Provide customer support

  • Improve website performance

  • Personalize your shopping experience

  • Send promotional messages (only if you opt-in)

  • Prevent fraud or unauthorized transactions


3. Sharing of Information

We never sell or rent your personal information.

We may share your data only with:

✔ Delivery Partners

To ship your order safely and quickly.

✔ Payment Gateways

For secure online transactions.

✔ Marketing Tools (Optional)

Only if you subscribe to our newsletter.

✔ Legal Authorities

Only if required by law.


4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website loading & performance

  • Analyze user behavior

  • Provide personalized product suggestions

  • Track cart items

  • Save login preferences

You may disable cookies in your browser settings, but certain features may not work properly.


5. Data Security

We take all necessary measures to secure your information:

  • SSL encryption

  • Secure payment gateways

  • Encrypted database storage

  • Limited access to staff

  • Regular security checks

However, no online system is 100% risk-free. We ensure maximum safety but cannot guarantee absolute security.


6. Your Rights

You have the right to:

  • Access your stored personal data

  • Request corrections or updates

  • Request deletion of your data

  • Opt-out of promotional emails/SMS

  • Contact us for any concerns

To request any of the above, email us at:

📩 info@vitawella.in